Refund policy

At TigerTV we would rather you stayed because the service works than because a policy trapped you. This page explains exactly when a refund or credit is available, how to request one, and where the limits sit.

1. General policy — no refunds after activation

All subscription purchases are final once an account has been activated.

Because the Service gives immediate access to digital streaming content as soon as payment clears, refunds cannot be issued after credentials have been delivered and activated. This matches standard practice for digital subscription services and complies with applicable consumer protection law in Canada.

This is precisely why the introductory 1-month plan at CA$10.99 exists — evaluate the picture at low cost before committing to a longer term.

2. Eligible exceptions

2.1 Extended service outage

If TigerTV suffers a verified outage affecting your account for more than 72 consecutive hours, you may receive a pro-rata credit applied to your next period, proportional to the time the Service was unavailable.

• The outage must be confirmed on our side and attributable to TigerTV infrastructure.
• Outages caused by your internet provider, your device or third-party apps (including IBO Player) are not eligible.
• Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate charge

If you were charged more than once for the same plan because of a technical error, the duplicate charge is refunded in full.

• Proof of the duplicate charge (bank or payment processor statement) may be requested.
• Duplicate-charge refunds are processed within 5 to 10 business days.

3. Situations that are not eligible

• You changed your mind after purchasing.
• You bought the wrong plan length.
• Problems caused by your own internet connection, router or device.
• Compatibility issues with hardware or software TigerTV does not support.
• Your account was suspended or terminated for breaching our terms of service.
• You forgot about the subscription or did not watch during the paid period.
• Channel availability changed during your subscription because a broadcaster withdrew a feed.

4. How to request a refund

1. Email [email protected] with the subject line Refund request — [your account email].
2. Include the full name on the account, the email used to order, the date of purchase, a description of the issue (outage details or duplicate-charge evidence) and the payment reference if you have it.
3. Send the request within 7 days of the qualifying event.
4. Our team reviews and replies within 3 business days.

5. The introductory plan

TigerTV offers a discounted introductory 1-month plan at CA$10.99 so that nobody has to gamble a year's payment on a service they have not watched. Every new customer is encouraged to start there. Order it from the checkout page or ask an agent at [email protected].

6. Refund processing

• Approved refunds return to the original payment method.
• Processing takes 5 to 10 business days after approval, depending on your bank.
• TigerTV is not responsible for delays caused by financial institutions.

7. Chargebacks

Please contact [email protected] before opening a chargeback with your bank. Unauthorised chargebacks lead to immediate account suspension and may be disputed. Chargebacks found to be fraudulent may be pursued through appropriate legal channels.

8. Changes to this policy

We may modify this policy at any time. Updates are published at https://tigertv.ca/refund.html with a revised date. Continued use of the Service after a change constitutes acceptance.

9. Contact

Refund questions: [email protected]. Our support team aims to answer every enquiry within 24 hours — see the contact page for WhatsApp hours.